Support
Last updated: 2026/09/29
A real person answers here. Tell us what happened and we will get back to you.
Reach us
Email: support@waselni.app. We reply within one working day, and faster for anything involving a rider's safety.
In the apps: open Account → Help & support, which brings you back to this page.
If a trip is happening right now and something is wrong
Use the SOS button in the app. It alerts our operations team immediately and notifies the guardians of everyone in the vehicle.
Do not wait for an email reply for anything urgent — SOS is monitored continuously while trips are running.
Common questions
The vehicle is not moving on the map: live position needs the driver's phone to have signal. If the map has not updated for several minutes, our operations team has already been alerted automatically.
I did not get my sign-in code: the code is sent over WhatsApp first and by SMS if you tap resend. Check that the number you entered is the one on your WhatsApp account.
I want to change a pickup address or a school: you can edit a rider from the app, or write to us and we will update the route.
I want to delete my account: you can do it from inside the app, or from the deletion page on this site.
Reporting a safety or privacy concern
Write to support@waselni.app with the word URGENT in the subject. Safety and privacy reports are escalated ahead of everything else.
If your concern is about how we handle personal data, say so and we will treat it as a formal data request and answer within 30 days.